REFUND POLICY
TRANSACTION REVERSAL CONDITIONS | LAST UPDATED // 2026-06-17
// 01 // 30-DAY UNCONDITIONAL WINDOW
IN COMPLIANCE WITH PADDLE MERCHANDISING GATEWAY REQUIREMENTS, PRSCOPE ENFORCES A STRICT 30-DAY REFUND PROTECTION MECHANISM. CUSTOMERS CAN REQUEST A FULL TRANSACTION REVERSAL WITHIN THIRTY (30) CALENDAR DAYS OF THEIR ORIGINAL BILLING EVENT.
// 02 // CONDITIONS FOR REVERSAL
OUR PAYMENTS AND REFUNDS ARE PROCESSED SECURELY BY OUR MERCHANT OF RECORD, PADDLE. WE DO NOT IMPOSE ANY ADDITIONAL QUALIFIERS, USAGE QUOTAS, EXCEPTIONS, OR HIDDEN CONDITIONS TO THIS POLICY. IF YOU ARE NOT COMPLETELY SATISFIED, YOU ARE ENTITLED TO A FULL REFUND.
// 03 // DISPATCH PROCEDURE
TO DISPATCH A REFUND TICKET, THE CUSTOMER MUST INITIATE CONTACT WITH OUR BILLING SHELL VIA EMAIL AT BILLING@YAMAZAKIBUILDS.COM. THE MESSAGE SUBJECT ENVELOPE MUST CONTAIN THE ACTIVE SUBSCRIPTION ORG ID AND THE ORIGINAL PADDLE INVOICE ID NUMBER. ALTERNATIVELY, TICKETS MAY BE OPENED DIRECTLY THROUGH PADDLE BUYER SUPPORT.
// 04 // REVERSAL METRIC TIMINGS
ONCE APPROVED, CREDIT RETRACTION COMMENCES IMMEDIATELY. FUNDS WILL RE-ENTER THE CORRESPONDING ACCOUNT SYSTEM WITHIN FIVE (5) TO TEN (10) BANKING DAYS, DEPENDING ON THE TARGET INSTITUTION PIPELINE.